Castrol-Kunden<\/a> sowie unabh\u00e4ngigen und konzessionierten Werkst\u00e4tten, Distributoren, Einzelh\u00e4ndlern und Castrol-Markenwerkst\u00e4tten in ganz Deutschland zur Verf\u00fcgung. Die technischen Mitarbeiter von Castrol stehen acht Stunden am Tag und f\u00fcnf Tage die Woche kostenlos per E-Mail (Kundenservice@castrol.com) oder telefonisch unter +49 20988 129812 bereit, um eine kundenspezifische und qualitativ hochwertige Dienstleistung anzubieten.<\/p>\nEinsatz von k\u00fcnstlicher Intelligenz (KI)<\/h4>\n
W\u00e4hrend einer Pilotphase des neuen technischen Unterst\u00fctzungsdienstes beantworteten die Castrol Mitarbeitenden 87 Prozent der E-Mail-Anfragen innerhalb von nur 24 Stunden. Der Service von Castrol wird in Partnerschaft mit Teleperformance angeboten, einem Unternehmen, das Omnichannel-Kundenakquisitionsmanagement, Kundenbetreuung, technischen Kundendienst und andere Dienstleistungen anbietet. Mithilfe von KI-Technologie wird eine mehrsprachige Dienstleistung angeboten, die es den Nutzenden erm\u00f6glicht, sich in ihrer Muttersprache an das technische Unterst\u00fctzungsteam zu wenden, so dass dieses f\u00fcr alle erreichbar ist.<\/p>\n","protected":false},"excerpt":{"rendered":"
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